When it comes right down to it, no matter how modern, sophisticated, or efficient staffing programs are, if the individuals who are executing the care are not qualified, engaged, and able to offer the caring necessary for healing, the whole system can unravel quickly. At its very essence staffing works because of the people who are staffed.
With staffing holding such an essential role in the success of health care delivery it makes sense that staffing be deeply understood in all its dimensions. And yet, while much attention is given to structures, processes, operations, and technology, we may be overlooking that which is perhaps, above all these things, the key to the outcomes we strive to achieve.
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