Kathy Douglas RN, MHA is President of the not-for-profit Institute for Staffing Excellence and Innovation, Co-CEO of the Global Nursing Network and CNO for Concerro, Inc. offering technology solutions that support excellence in staffing. Kathy is a frequent speaker on topics related to staffing, author of many published article and has a column on staffing in Nursing Economics. Kathy was the organizer of a 2008 event that defined excellence in staffing, the supporting best practices and an evidence-based model for staffing and author of the booklet Excellence and Evidence in Staffing; Essential Links to Staffing Strategies, Design and Solutions for Healthcare.